HabitNu is seeking a Director of Coaching and Customer Success to oversee its staff of lifestylechange coaches and support individual participants enrolled in our health and wellness programs. The ideal individual will have health coaching experience with demonstrated outcomes, and experience managing a diverse team with poise. The ideal candidate should be prepared to thrive in a fast-paced environment and be ready to enhance our robust team of professional coaches, with creativity and accountability.This individual will also moderate our robust discussion forum which hosts past participants aftertheir small-format programming ends. This will ensure that the candidate remains in touch with our active populations, and will share needs and experience with coaching staff and organizational leadership.This position is a cross-functional role ensuring that participants enrolled in our programs receive first-class service from our coaching staff and will work closely with our Customer Support Team to review support requests ensuring that all are addressed promptly, and appropriately via our coaching staff and/or the HabitNu Customer Support team.Candidates who have experience with the Diabetes Prevention Program are highly encouraged to apply and will be encouraged to pursue a certification as a Master Trainer Select.
Key Responsibilities
Assist in the hiring of lifestyle coaches
Manage, and train a team of Lifestyle Coaches
Host weekly coach staff meetings highlighting coaching techniques, technology, and company updates.
Conduct one-on-one coach evaluations
Moderate discussion forums
Handle escalated customer support inquiries
Oversee continuing education records for coaching staff
Skills and Qualifications
Managerial and leadership experience
Demonstrated experience in the coaching field
Demonstrated knowledge of nutrition, exercise physiology, and behavioral science, ideally with credentials and certifications in the respective fields.
Ability to creatively problem-solve
Detail oriented
Ability to adapt to changing environments and learn quickly